Refund Policy

Refund Policy

At ecowildserv.com, we are committed to providing exceptional zoological services for your pets. This Refund Policy outlines the terms under which refunds may be issued, in compliance with Canadian consumer protection laws.

1. Service Cancellation and Refund Eligibility

If you need to cancel or modify your booking for zoological services, please contact us at [email protected] as soon as possible. Refunds will be processed based on the following conditions:

• Cancellation more than 7 days before the scheduled service: Full refund minus a 10% administrative fee.
• Cancellation within 3-7 days of the scheduled service: 50% refund of the total service fee.
• Cancellation within 48 hours of the service: No refund will be issued.

2. No-Show Policy

If you fail to attend your scheduled service without prior notice, no refund will be provided. We may offer a rescheduling option based on availability, subject to a rebooking fee.

3. Service Satisfaction Guarantee

We strive to offer the best care and attention to your beloved pets. If you are dissatisfied with the service due to a proven error on our part, please contact us within 7 days of the service. We will assess the situation and offer either a reshoot, correction, or partial refund, as appropriate.

4. Non-Refundable Services

The following services are non-refundable:

• Deposits for specialized zoological services or pet care bookings.
• Customized or specialized pet treatments or services that have been provided.
• Any services that are pre-paid or include specialized equipment rentals.

5. Rescheduling Policy

If you need to reschedule your appointment, please notify us at least 48 hours in advance. We will do our best to accommodate your request without additional charges. If rescheduling is requested within 48 hours of the service, a rebooking fee may apply.

6. Refund Processing

Approved refunds will be processed using the original payment method. Please allow up to 10 business days for processing, depending on your payment provider.

7. Dispute Resolution

If you have concerns regarding a refund, please contact us directly at [email protected]. If the issue cannot be resolved directly, we agree to seek mediation through Canadian consumer dispute resolution services.

8. Contact Information

If you have any questions about our Refund Policy or need assistance, please contact us at [email protected]. We are dedicated to providing outstanding service for your pets.